Business Plan Coursework Example | Topics and Well Written Essays - 3500 words

Marketable strategy - Coursework Example Logically, this marketable strategy gives a diagram of proprietorship and structure of the proposed business alongside the group development that will be followed in the operational branch of the business. The arrangement additionally delineates the promoting methodology of the business to enter and get set up in the market of Liverpool. Relevantly, an investigation of the contenders and their qualities and shortcomings has additionally been delineated in the arrangement so as to get a complete comprehension about the serious idea of the general market. The strategic plan likewise joins a powerful and applicable estimation of speculation needs alongside the necessary spending plan for the initial three years from the beginning up of the endeavor. 2. The Business Idea corresponding to the present capricious situation of the worldwide café industry, a sensational development of the smorgasbord eatery business can be seen as getting more prominent interests of the cutting edge business visionaries. The developing pattern of the changing food propensities alongside developing execution of the world-cooking business idea have been quickly exhibiting a more noteworthy open door for the advertisers to accomplish a steady business position in the furiously serious eatery industry. ... ost liked and dependable eatery organization as far as conveying clients with uncommon and quality based multi-cooking food things, showing a wide scope of worldwide societies and in this manner, venturing out towards producing mindfulness in regards to the ethnic lavishness of the comparing worldwide countries. Besides, the other center destinations of the endeavor would be centered around accomplishing a base development of 10% in its productivity every month after the beginning up. Likewise, accomplishing the ideal deals focus of ?80,000 in the main year and enlarging its yearly deals around 15% in the second year of the endeavor can likewise be considered as the other essential destinations of the association. As to the changing patterns of the worldwide clients alongside expanding request of world-cooking cafés, the essential point of this report is to set up a successful and important field-tested strategy for setting up a multi-food buffet store in the developing UK buffet ea tery industry. The proposed field-tested strategy would be incorporated pertinent data and thought as for the administration body, operational capacities alongside money related projections to be a fruitful business visionary in the developing smorgasbord industry of the UK. So as to build the proficiency of the proposed arrangement, the proposition would likewise concentrate on gathering important data about the possession structure and the applicable lawful systems so as to shield the association from various outer dangers and issues that may be seen in its underlying period of advancement. 3. Foundation of the UK Buffet Restaurant Industry corresponding to the current pattern of the worldwide eatery industry, it is evident to perceive sensational changes in the food propensities or favored food things of the worldwide clients. Also,

Cognitive Therapy For Depression Essay Example For Students

Subjective Therapy For Depression Essay Subjective BEHAVIORAL THERAPY FOR DEPRESSIONIntroductionCognitive social treatment improves people groups mind-sets and conduct by changing their direction thinking; likewise, how they decipher occasions and converse with themselves. This type of psychotherapy assists control with peopling into intuition all the more everything being equal and encourages them adapting methodologies to manage their downturn. Psychological treatment is as a rule a transient treatment that can have long haul results. I will examine gloom in youthfulness and how it impacts individual modifications, which may frequently proceed into adulthood. I will likewise talk about despondency in the old. There are various ways to deal with treating misery, the principle approach that will be examined is subjective conduct treatment, which is an approach to break the cycle for discouragement. What is Cognitive Behavioral Therapy?Cognitive conduct treatment assists individuals with breaking the associations between troublesome circumstances and their constant responses to them. This can be responses, for example, dread, fierceness or gloom, and foolish or self-harming conduct. It likewise shows individuals how to quiet their brain and body, so they can feel much improved, think all the more plainly, and settle on better choices. Subjective treatment likewise shows individuals how certain reasoning examples are causing their side effects. This is practiced by giving individuals a mutilated picture of whats going on in their life, and causing them to feel on edge, discouraged or irate for nothing more than trouble reason.(Francis, 2000) When individuals are in conduct treatment and psychological treatment, it gives them different apparatuses for halting their indications and getting their life on an all the more fulfilling track. In psychological treatment, the advisor takes a functioning part in taking care of a patients issues. The person in question doesnt settle for simply gesturing carefully while the patient worries about the entire concern of finding the appropriate responses they came to treatment for at first. Intellectual advisors instruct patients to distinguish their negative musings, perceive their mistaken nature and devise a restorative arrangement that prompts progressively positive evaluations and a capacity to bargain all the more practically with consistently problems.(Burns, 1996-2000) Dr. Frances M. Christian, a clinical social specialist and subjective advisor at the Medical College of Virginia in Richmond, says, ?Thoughts and convictions have a great deal to do with how individuals feel and carry on. From the get-go throughout everyday life, individuals create center convictions about themselves and others and about how the world operates.?Cognitive social treatment has been altogether looked into. In a great many investigations, it has been demonstrated to be as compelling as medications in treating both sadness and uneasiness. Specifically, subjective social treatment has been demonstrated to be superior to drugs in maintaining a strategic distance from treatment disappointments and in forestalling backslide after the finish of treatment. A psychological advisor guides a patients focus toward programmed contemplations, the things individuals state to themselves, that bring about undesirable sentiments. (Stopa, 2000) For instance, somebody inclined to nervousness assaults may consequently think, Im going to fail, when taking a test, taking an interest in a school occasion or being met for an occupation. Subsequent to flopping such an undertaking, the individual may finish up, again consequently, Im a washout. In treatment, the individual is assisted with perceiving hallucinations in thought, which incorporate misrepresenting the feeling of danger, envisioning calamity as the result, and over summing up fro m one negative understanding and overlooking occasions when things worked out in a good way. At long last, when the harming programmed musings are perceived, the individual is assisted with inspecting how practical they are, and they think about elective clarifications, at that point envision different results and understand that the side effects of uneasiness are not the preface to a cardiovascular failure or some other clinical catastrophe. (Stopa, 2000) This equivalent methodology is polished for sadness. The distinction in the helpful methodology as opposed to sedating is emotional, and the alleviation individuals feel is quick. Rather than harping on the negative, which different specialists now and then do, they obtain remedial devices the discouraged can apply on their own, in the event that they may wind up slipping into old examples of thought or conduct. (Stopa, 2000)Furthermore, examines have demonstrated that the aftereffects of psychological treatment are enduring, with backslide rates a lot of lower than with different methods of treatment, including mental medications. And keeping in mind that prescription is at times utilized, in any event quickly, to diminish exceptional enthusiastic unsettling influences and improve receptivity to treatment, most patients can be saved the reactions of medications, which may incorporate the failure to work explicitly, agitated stomach, trouble resting and trouble concentrating.(Brody, 1996) While nobody way to deal with psychotherapy is suitable for everybody, a large number of patients have profited by the procedures one of a kind to psychological treatment. In the 30 or so years since the methodology was created by Dr. Aaron T. Beck, a widely acclaimed specialist at the Beck Center for Cognitive Therapy in Philadelphia, it has become the most logically tried model of psychotherapy. (Brody, 1996)What is Depression?According to Dr. Judith S. Beck and Dr. Aaron Beck, her girl, ?Patients have nonstop undesirable contemplations and that each idea extends the downturn.? In any case, these musings are not founded on realities and result in sentiments of misery this is a long ways past what the circumstance ensures, it has to do with theoretical circumstances. ?Discouraged people commit such errors again and again,? Quinn has composed. ?Truth be told, they may confound amicable suggestions as dismissals. They will in general observe the negative, as opposed to the positive side of things. In addition they don't check to decide if they may have committed an error in deciphering events.?(Quinn, 1998) Depressed reasoning frequently appears as negative musings about oneself, the present, and what's to come. The state of mind in despondency is quite often experienced as dismal. As per a patients letter composed and later distributed with the consent of William Morrow and Company, (distributer of Moodswing): from the book, ?Depression and its Treatment?, her involvement in this state of mind issue was gloom and futility. In the end she ended up resting before around evening time just to stop the on edge musings entering her psyche. The patient says her hunger deteriorated and she turned out to be truly sick with the movement of her downturn. The announcement later peruses, ?If I needed to see a therapist, it implied that I was most likely going crazy, and this idea made me much increasingly scared. It was beyond what I could stand. The dread of being intellectually poorly was ghastly to such an extent th at I chose to take my whole jug of dozing pills as opposed to confront the disgrace of being a psychological patient.?(Griest ; Jefferson, 1992) Depression can strike anybody at some random time. It influences 5% of the populace whenever and in any event 10% of the populace sooner or later in the course of their life. At any rate 10% of the individuals with significant melancholy end their lives by self destruction. (Greist ; Jefferson1992)Depression in AdolescentsHow pervasive are state of mind issue in kids and is a youthful with changes in mind-set considered clinically discouraged? Oster has said the motivation behind why despondency is regularly over glanced in kids and teenagers are on the grounds that ?youngsters are not constantly ready to communicate how they feel.?(Oster ; Montgomery 1997) Sometimes the side effects of state of mind issue take on various structures in kids than in grown-ups. Youth is a period of passionate strife, state of mind swings, miserable considerat ions, and over affectability, it is additionally a period of resistance and experimentation. In this manner, the finding ought not lie just in the doctors hands yet be related with guardians, educators and any individual who communicates with the kid consistently. In contrast to grown-up melancholy, side effects of adolecent wretchedness are regularly disguised. Rather than communicating trouble, youngsters may communicate weariness and fractiousness, or may decide to engage in unsafe practices. (Oster Montgomery, 1995) The key markers of pre-adult discouragement remember an exceptional change for eating and resting designs, huge loss of enthusiasm for past exercises, hostility and weariness. The indications of clinical misery remember stamped changes for temperament and related practices that run from pity, withdrawal, and diminished vitality to serious sentiments of sadness and self-destructive considerations. Gloom is frequently depicted as an embellishment of the length and powe r of ?typical? state of mind changes (Oster Montgomery, 1995), steady weariness, problematic conduct, peer issues, and expanded peevishness and hostility. (OConnor 1997) For some adolescents, side effects of sorrow are legitimately identified with low confidence originating from expanded accentuation on peer notoriety. For different adolescents, wretchedness emerges from poor family relations which could incorporate diminished family support and saw dismissal by guardians (Quinn, 1998). Immature self destruction is currently liable for additional passings in youngsters age 15 to19 than disease (Oster ; Montgomery, 1997). Your Own Particular Harbor EssayEffective Treatment for DepressionCognitive Therapy is a successful treatment for gloom. It depends on the possibility that how individuals think to a great extent decides how individuals feel. This type of Therapy instructs individuals to perceive and challenge upsetting contemplations. Figuring out how to challenge negative musings improves the patient feel and causes them to think all the more everything being equal. Lusia Stopa clarifies that individuals can't just simply choose to think positive. (Any individual who has experienced misery realizes that there are no straightforward enchantment answers!) Instead, she shows that individuals can start to see when and where pessimistic musings happen, methodicallly choose how precise these contemplations are, and where essential, to transform them to something increasingly supportive to individuals. (Stopa, 2000) According to the conduct parts of Cognitive Behavioral Therapy it prescribes to moni

d-d-d-d-drop date

d-d-d-d-drop date tl;dr: MIT lets you drop subjects basically at the end of the semester which is different and wonderful Oh, boy, I have been awake for many hours and in one more hour (its midnight rn) I will drive to Atlanta to attempt to fly back to Boston since essentially all of the flights out of my local airport were cancelled today and I have attendance-necessary, non-lecture classes to get to on Tuesday. This was my first year not staying in Cambridge for Thanksgiving, and I understand why now (so much work so little reliable plane). Turns out its really hard to revise that paper and do that pset when you have a puppy to play with. Thanksgiving plane tickets cost so much that I ended up skipping 3 days of classes just so that I could go home for less than a thousand dollars.  The fried turkey was nice, though. The Wednesday that I missed was a really special day for MIT that we call Drop Date. November 21, 2018, marked the deadline to remove from your transcript any class in which you were currently enrolled.  In the spring Baker House usually drops a piano off their roof to celebrate, but it’s too cold for that now. Whats so special about Drop Date? Maybe you completed a couple of midterms and a chunk of psets in a class and realized that its likely you wont pass or get the grade you want. Drop the class! Maybe you registered for like ten classes with the intention of only completing four. Drop the other five! Maybe you just want to stay at MIT forever and retake classes over and over. Drop all your classes!01 This is a joke. Please dont do this. Over the break, I was talking to my sister02 she goes to another university that recently lost the Iron Bowl about dropping classes, and she said that it sucks.03 this is true of most colleges You have a week or two to drop a class and it costs money. If you drop any later the class will show up on your transcript as a withdrawal, which looks a little ugly to grad schools and such. MIT is cool with you dropping classes 11 weeks into a 14-week semester. It will only show up on your internal transcript.04 the one that MIT keeps, not the one that gets sent to people In fact, it won’t even show up on your internal transcript if you drop before the fifth week of the semester. Perhaps best of all, it doesn’t cost money. This probably has something to do with how at MIT you don’t pay tuition based on the number of credit-hours you take. Everyone pays the same tuition, and you can take as many classes as you can feasibly absorb. It’s great for nerds who want to study rockets and music and politics and physics. Since I love to extensively plan and schedule and scheme to maximize my fulfillment of institute requirements without overextending my goblin brain, I’ve sparingly taken advantage of this resource. Nevertheless, it’s nice to know it’s there if I need it (like a Who Wants to Be a Millionaire lifeline). Every post deserves pictures, so here are some precious moments from the past week. Enjoy! Post Tagged #drop date #Thanksgiving This is a joke. Please don't do this. back to text ? she goes to another university that recently lost the Iron Bowl back to text ? this is true of most colleges back to text ? the one that MIT keeps, not the one that gets sent to people back to text ?

Ways Of Seeing By John Berger - 1522 Words

Rebecca Morin Professor Foster English Composition 10th, December, 2015 Ways of Seeing by John Berger is a set of essays used to explain different techniques used in oil paintings, advertisements, and the way people look at things differently from one another. The abstract image Altera Pars by Wojciech Grzanka is a part of his surreal photo manipulation series called â€Å"It’s All In My Head†. In this image a woman clearly with two sets of arms shows that she is control of how and what she feels. Her attire shows mixed feelings on how she wants to be looked at. She is wearing a dress that fades away towards the bottom and underneath she is wearing pants. She stands comfortably in a room that is grungy and dirty. Women and men should not be condemned to live up to society’s expectations of what is right and wrong. The third chapter in Ways of Seeing focuses on the idea that women and men have a different social presence. A man’s presence is supposed to represent how much power he has. The more power a man has the more grand a nd important he seems to other people. It represents what he can do to people and for people. A woman’s presence is represented by how she views herself and what she is willing to deal with from other people. She is also defined by her clothes, her actions, opinions, and what or who she is surrounded by. She has to act as if she was two different people, she is to observe herself and pay attention to the presentation of herself as other people do. TheirShow MoreRelatedWays Of Seeing By John Berger902 Words   |  4 Pages In â€Å"Ways of Seeing†, John Berger, an English art critic, argues that images are important for the present-day by saying, â€Å"No other kind of relic or text from the past can offer such direct testimony about the world which surrounded other people at other times. In this respect images are more precise and richer literature† (10). John Berger allowed others to see the true meaning behind certain art pieces in â€Å"Ways of Seeing†. Images and art show what people experienced in the past allowing othersRead MoreJohn Berger Ways Of Seeing Analysis1582 Words   |  7 PagesIn John Berger’s Ways of Seeing he speaks of how the meaning of artwork is dynamic, because we cannot visit the past and truly know what each artist is thinking and feeling as he paints his work, so it changes with one’s personal experience and the context in which one experiences them. He also speaks of how critics â€Å"mystify† artwork of the past, attempting to set in stone their personal meaning of the piece, closing the door of interpretation to anyone who reads their commentary on the piece. WhoRead MoreSummary Of Ways Of Seeing By John Berger1362 Words   |  6 PagesIn â€Å"Ways of Seeing†, John Berger discusses how the way people interpret thoughts is largely based on other factors. In the second line of the text he says, â€Å" The child looks and recognizes before it speaks †(Berger 142). Be rger is telling people through this line that â€Å"Seeing comes before words†(Berger 142). Children must take in their environment before they acquire a language. This even translates to when they grow up and become adults. Adults take in their surroundings before beginning to discussRead MoreThe Way Of Seeing By John Berger1232 Words   |  5 Pagesreally good looking women are main models of the advertisements. Not only in advertisements, but also in many films and dramas, the main character is always a tall, thin and beautiful woman. This situation can be explained by John Berger’s book, â€Å"Way’s of seeing†. John Berger is an English art critic, novelist, and painter, and this book is about how people can see something critically and find deep meaning of things, especially art paintings. In chapter 2, there are only paintings and photos, andRead MoreJohn Berger Essay- Ways of Seeing1833 Words   |  8 Pagescomplexity of mummies. Throughout all these diverse cultures of art, I was questioning myself and started to wonder how I could understand art beyond others’ opinion about them. Moreover, I realized that it was a question John Berger, critic of art and author of the Ways of Seeing, raised in his essay, and it is a question that will always be raised while demanding how to understand a certain art. Walking through a room where various French artists had their paintings exposed, I fell in front of theRead MoreSummary Of Ways Of Seeing By John Berger2448 Words   |  10 Pagesview of the world around them for everything already the moment you were born. Based off of your sex, gender, religion, income, sexuality, culture, etc., everyone sees things differently through their own lenses, this is the idea of â€Å"Ways of Seeing† presented by John Berger. Expressionism is the art style where artists use their own personal and emotional experiences on to the canvas versus making art that has been influenced by their society. In a sense, Expressionism is very similar to Abstract artRead MoreCommentary and Analysis of Ways of Seeing by John Berger 1198 Words   |  5 Pagesbecome the way it shows on television. The article â€Å"Ways of seeing† written by John Berger aims to analyze the relationship between art and the society. Rather than describe Berger as a poet or artist, p eople would think it more suitable to describe him as a cultural philosopher because of his profound and impressed interpretations. This article is one of the topics of â€Å"Ways of seeing† which is around the theme of â€Å"publicity†, a word used as advertising by Berger, and capitalism daydreams. Berger wantsRead MoreAnalysis Of The Book Ways Of Seeing By John Berger1042 Words   |  5 Pages Berger, John. Ways of Seeing. London: British Broadcasting, 1973. Print. The book, Ways of Seeing by John Berger is based on the concept that the way we see things. It explores our knowledge and past experiences. The reproduction and recreation of images and how that changes our own thoughts on an artwork. The book reveiws the history of nude women in art, and the negative impacts of advertising in the art world. The book is organized in a form of chapters, including pictorials. I chose to writeRead MoreRhetorical Analysis Of John Berger s Ways Of Seeing912 Words   |  4 Pages Rhetorical Analysis Essay In John Berger’s essay â€Å"Ways of Seeing,† he shares his view on how he feels art is seen. Mr. Berger explores how the views of people are original and how art is seen very differently. By comparing certain photographs, he goes on to let his Audience, which is represented as the academic, witness for themselves how art may come across as something specific and it can mean something completely different depending on who is studying the art. The author goes into details ofRead MoreThe Reading Ways Of Seeing By John Berger And Banking Concepts Of Education By Paulo Freire1156 Words   |  5 Pageschanged in both ways in the two reading Ways of Seeing by John Berger and Banking Concepts of Education by Paulo Freire. While the first half of Ways of Seeing consists of possible positive aspects of the worlds perspective, the second half consists of the negative effects that the influences of the world have on perspectives. Also, Banking Concepts of Education provides us wi th the negative influences on perspective through perspective. In the first 66 pages of Ways of Seeing, John Berger claims several

Theme Of Family Dysfunction In King Lear - 718 Words

A Serious of Unfortunate Events King Lear is play about a king who decided to step down from his throne and split his kingdom evenly among his three beautiful daughters. He put them through a test to see who loves him the most to his surprise only one loves him the most out of all three. Gloucester have one illegitimate son and one by law but soon knows that they both want him dead. Throughout the play, not only did King Lear had family problems but other people that was surrounded around King Lear was having problems as well. In this paper, it will discuss how two different families have a similar theme which is family dysfunction and how both handle it differently. King Lear question his daughters about their love they have for him.†¦show more content†¦He jokes about this because he does not want to acknowledge his illegitimate son because he was conceived outside of marriage. Edmund is mad at the fact that his own father does not want to claim him, so he goes after his b rother, Edgar. â€Å"Legitimate Edgar, I must have your land. Our father’s love is to the bastard Edmund. Well, my legitimate, if this letter speed and my invention thrive, Edmund the base shall top legitimate. Now, gods, stand up for bastards† (1.2.2-23). Edmund is furious because he is not part of the family. He seeks revenge on Edgar by going after his land and for being a bastard that his father thinks he is. Edgar and Edmund works together to take over their father’s wealth. Edgar writes a fake letter to his brother and Gloucester finds it and was furious to find out that they were plotting his death. â€Å"Conspiracy? Sleep till I waked him, you should enjoyed half his revenue. My son Edgar! Had he a hand to write this? A heart and brain to breed it in? -When came this to you? Who brought it?† (1.2.49-61). His relationships with his sons have same issues surrounding primogeniture which means that the oldest sons inherit their father’s wealth. The letter proves that they want to kill their father just so that they can take power over their father’s lands. Family will go to extreme measure when it comes to money. Some families have their problems and some do not. In this play, two different families were struggling

Cost-Effective Service Excellence Lessons from Singapore Airlines Free Essays

string(35) " customers with high expectations\." Cost-effective service excellence: lessons from Singapore Airlines Singapore Airlines is well known as a paragon of in-flight service. It is also a remarkably efficient and profitable airline and has been for decades. Loizos Heracleous, Jochen Wirtz and Robert Johnston explain how it combines service excellence with cost effectiveness. We will write a custom essay sample on Cost-Effective Service Excellence: Lessons from Singapore Airlines or any similar topic only for you Order Now Singapore Airlines (SIA) has achieved the Holy Grail of strategic success: sustainable competitive advantage. It has consistently outperformed its competitors throughout its 30-year history. In addition, it has always achieved substantial returns in an industry plagued by intermittent periods of disastrous under-performance (see Table 1). Cost-effective service excellence: lessons from Singapore Airlines SIA has done this by managing to navigate skilfully between poles that most companies think of as distinct – delivering service excellence in a costeffective way. SIA’s awards list is long and distinguished. In 2002 alone it won no less than 67 international awards and honours including â€Å"best airline† and â€Å"most admired airline† in the world in Fortune’s Global Most Admired Companies survey. Spring 2004 G Volume 15 Issue 1 Business Strategy Review 33 Since Michael Porter’s influential suggestion that differentiation and cost leadership are mutually exclusive strategies and that an organisation must ultimately choose where its competitive advantage will lie, there has been fierce debate about whether a combined strategy can be achieved – and sustained over the longer term. SIA is proof that the answer to both these questions is positive. So, how does it consistently deliver premium service to demanding customers in an industry where both price pressures and customer expectations have been continually rising? In common with many other organisations with a reputation for providing excellent service, SIA has top management commitment to service, customer-focused staff and systems, and a customer-oriented culture. However, our research into SIA, spanning many years and at all levels in the organisation, has uncovered a umber of insights into developing and maintaining a reputation for service excellence that is applicable to a wide range of service organisations. Ultimately, SIA’s success is attributed to a customer-oriented culture, its recognition of the importance of its customers. â€Å"Our passengers are our raison d’etre. If SIA is successful, it is largely because we have never allowed ourselves to forget that important fact,† s ays Dr Cheong Choong Kong, former CEO of SIA. However, what distinguishes SIA’s culture is that these are not just abstract, â€Å"motherhood† statements. The values of cost-effective service excellence are enshrined in a unique, selfreinforcing activity system that makes the values real for all employees. We found that the five pillars of this activity system (see Figure 1) are: G rigorous service design and development G total innovation (integrating continuous incremental improvements with discontinuous innovations) G profit and cost consciousness ingrained in all employees G holistic staff development; G reaping of strategic synergies through related diversification and world-class infrastructure. Rigorous service design and development Twenty years ago Lyn Shostack complained that service design and development is usually characterised by trial and error. Unlike manufacturing organisations, where RD departments and product engineers were routine, systematic testing of services, or service engineering, was not the norm. Things appear to have changed little since then. SIA, however, has always regarded product design and development as a serious, structured, scientific issue. Performance metrics Revenues $m SIA United Northwest Continental American Delta BA Cathay KLM Quantas 5,133 16,138 9,905 8,969 18,963 13,879 12,103 3,903 5,788 5,207 Net income (loss) $m Net profit margin (%) Operational profit margin (%) Revenue / cost ratio Revenue per $1,000 labour cost Net income per Load Tonne – Km $0. 001 343. 2 (2,145) (423. 0) (95. 0) (1,762) (1,027) (206. 1) 84. 2 (138. 2) 212. 3 6. 68 —— —— —— —— —— —— 2. 16 —— 4. 08 10. 4 —— —— 0. 016 —— —— —— 2. 73 —— 6. 83 1. 12 5,310 0. 81 2,279 0. 92 2,499 1. 02 2,969 0. 88 2,361 0. 93 2,266 0. 99 3,581 1. 03 3,989 0. 9 3,739 1. 07 3,995 2. 73 (10. 53) (3. 06) (1. 02) (8. 64) (6. 27) (1. 55) 1. 03 (1. 35) 2. 54 Table 1 Singapore Airlines’ performance relative to competitors Sources: Annual Reports for the airlines’ most recent financial year. IATA World Air Transport Statistics 2001; www. exchanger ate. com (past rates based on respective report dates). 34 Business Strategy Review Spring 2004 G Volume 15 Issue 1 Cost-effective service excellence: lessons from Singapore Airlines Cost Effective Service Excellence Ingrained profit consciousness Rigorous service design Figure 1 The five pillars supporting SIA’s cost-effective service excellence SIA has a service development department that hones and tests any change before it is introduced. This department undertakes research, trials, time and motion studies, mockups, assessing customer reaction – whatever is necessary to ensure that a service innovation is supported by the right procedures. Underpinning continuous innovation and development is a culture that accepts change as a way of life. A trial that fails or an implemented innovation that is removed after a few months are not seen as problems. In some organisations personal reputations can be at stake and so pilot tests â€Å"have to work†. At SIA a failed pilot test damages no-one’s reputation. In some organisations, service, and indeed product, innovations live beyond their useful years because of political pressure or lack of investment resources. SIA expects that any innovation is likely to have a short shelf life. The airline recognises that to sustain its differentiation it must maintain continuous improvement and be able to kill programmes or services that no longer provide competitive differentiation. According to Yap Kim Wah, senior vice-president, product and service: â€Å"It is getting more and more difficult to differentiate ourselves because every airline is doing the same thing†¦the crucial fact is that we continue to say that we want to improve. That we have the will to do so. And that every time we reach a goal, we always say that [we’ve] Cost-effective service excellence: lessons from Singapore Airlines got to find a new mountain or hill to climb†¦you must be able to give up what you love†. Customers as well as competitors raise the stakes for SIA. A company with a high reputation attracts customers with high expectations. You read "Cost-Effective Service Excellence: Lessons from Singapore Airlines" in category "Papers" SIA’s research team has found that SIA draws a disproportionately large number of very demanding customers. â€Å"Customers adjust their expectations according to the brand image. When you fly on a good brand, like SIA, your expectations are already sky-high. And if SIA gives anything that is just OK, it is just not good enough,† says Sim Kay Wee, senior vice-president, cabin crew SIA treats this as a fundamental resource for innovative ideas. Weak signals are amplified. Not only written comments but also verbal comments to the crew are taken seriously and reported back to the relevant sections of the airline. An additional source of intelligence is SIA’s â€Å"spy flights†, where advisors travel with competitors and report on their offerings. Finally, SIA recognises that its competition does not just come from within the industry. As a rule, SIA sets its sights high and instead of aiming to be the best airline its intention is to be the best service organisation. To achieve that, SIA employs broad benchmarking not just against its main competitors but against the best service companies. Spring 2004 G Volume 15 Issue 1 Business Strategy Review 35 Holistic staff development Total innovation Strategic synergies NewsCast High flying: but also ‘outstanding service on the ground’ â€Å"It is important to realise that [our customers] are not just comparing SIA with other airlines. They are comparing us against many industries, and on many factors. So when they pick up a phone and call up our reservations, for example, they are actually making a mental comparison, maybe subconsciously, to the last best experience they had. It could be a hotel; it could be to a car rental company,† says senior vice-president, product and service, Yap Kim Wah. â€Å"If they had a very good experience with the hotel or car rental company and if the next call they make is to SIA, they will subconsciously make the comparison and say ‘How come you’re not as good as them? ’ They do not say ‘You have the best telephone service system out of all the other airlines I’ve called’. Being excellent, our customers, albeit subconsciously, will benchmark us against the best in almost everything. Total innovation: integrating incremental development with unanticipated, discontinuous innovations An airline has a multitude of sub systems, such as reservations, catering, maintenance, in-flight services and entertainment systems. SIA does not aim to be a lot better but just a bit better in every one of them than its competitors. This means constant innovation but also total innovation in everyt hing, all the time. Importantly, this also supports the notion of cost effectiveness. Continuous incremental development comes at a low cost but delivers that necessary margin of value to the customer. â€Å"It is the totality that counts. This also means that it does not need to be too expensive. If you want to provide the best food you might decide to serve lobster on short haul flights between Singapore and Bangkok, for example; however, you might go bankrupt. The point is that, on that 36 route, we just have to be better than our competitors in everything we do. Just a little bit better in everything. This allows us to make a small profit from the flight to enable us to innovate without pricing ourselves out of the market,† says Yap Kim Wah. While cost-effective, incremental improvements are an important basis for its competitive advantage, SIA also implements frequent major initiatives that are firsts in its industry, both on the ground and in the air. One example is its â€Å"Outstanding service on the ground† programme. This initiative involved working with the many other organisations that impact on customer service before and after a flight to ensure a seamless, efficient and caring service. SIA’s latest service excellence initiative, called â€Å"Transforming customer service† (TCS), involves staff in five key operational areas – cabin crew, engineering, ground services, flight operations and sales support. The programme is about building team spirit among staff in key operational areas aimed at ensuring that the whole journey from the purchase of the ticket onwards is as pleasant and seamless as possible. SIA employs an innovation approach called the â€Å"40-30-30 rule†. It focuses 40 per cent of the resources on training, 30 per cent on the review of process and procedures, and 30 per cent on creating new product and service ideas. In addition to continuous incremental innovations, SIA’s reputation as a service innovator is also based on unanticipated, discontinuous innovations in the air. Examples of current innovations include the full-size â€Å"space-bed† and on-board email and Internet services in business and first class. In addition, SIA has made the strategic choice to Cost-effective service excellence: lessons from Singapore Airlines Business Strategy Review Spring 2004 G Volume 15 Issue 1 be a leader and follower at the same time. It is a pioneer on innovations that have high impact on customer service (for example in-flight entertainment, beds and on-board email). However, it is also a fast follower in areas that are less visible from the customer’s point of view. In doing so, SIA relies on proven technology that can be implemented swiftly and cost-effectively. For example, SIA’s revenue management and customer relationship management (CRM) systems use proven technology where its partners had the experience to ensure a smooth and costeffective implementation rather than going for the latest technology, which would not only be much more expensive but also carry a higher implementation risk. Profit-consciousness ingrained in all employees Though SIA is focused on the customer and providing continually improving service, managers and staff are well aware of the need for profit and cost-effectiveness. All staff are able to deal with the potentially conflicting objectives of excellence and profit. This is created by a cost and profit consciousness. â€Å"It’s drilled into us from the day we start working for SIA that if we don’t make money, we’ll be closed down. Singapore doesn’t need a national airline. Second, the company has made a very important visionary statement that â€Å"We don’t want to be the largest company. We want to be the most profitable†. That’s very powerful,† says senior vice-president Yap Kim Wah. Performance related reward system Team concept Peer pressure to perform Ingrained profit consciousness Related diversification High profitability Cost Effective Total innovation Service Excellence Strategic synergies Competitive intelligence, spy flights Extensive feedback mechanism Benchmarking against best-in-class Holistic staff development Supporting infrastructure Rigorous service design Demanding customers Developing the Singapore girl Figure 2 Singapore Airlines’ self-reinforcing activity system for developing cost-effective service excellence. Cost-effective service excellence: lessons from Singapore Airlines Spring 2004 G Volume 15 Issue 1 Business Strategy Review 37 As a result, any proposed innovation is analysed very carefully on the balance of expected customer benefits versus costs. Station managers and frontline staff constantly trade-off passenger satisfaction versus cost effectiveness – the customer has to be delighted but in a costeffective manner. Second, and like many service organisations, SIA has a rewards system that pays bonuses according to the profitability of the company. The same formula is used throughout the company. As a result there is a lot of informal peer pressure from individuals within the organisation; staff and managers appear quite open in challenging any decisions or actions if they see resources being wasted or money being inappropriately spent. SIA builds team spirit within its 6,600 crew members through its â€Å"team concept†, where small teams of 13 crew members are formed and then fly together as far as possible for at least two years. This leads to the development of team spirit and social bonds within the team that reinforces the culture of cost-effective service excellence and the peer pressure to deliver SIA’s promise to customers. Developing staff holistically Senior managers say that â€Å"training in SIA is almost next to godliness†. Everyone, no matter how senior, has a training and development plan. New stewardesses undergo training for four months, longer than any other airline. This includes not only functional skills but also soft skills including personal interaction, personal poise and the emotional skills involved in dealing with demanding passengers. In addition to training, SIA also encourages and supports activities that might on the surface be seen as having nothing to do with service in the air. Crew employees have created groups such as the â€Å"Performing Arts Circle†, staging full-length plays and musicals, the â€Å"Wine Appreciation Group† and the â€Å"Gourmet Circle†. These activities help to develop camaraderie and team spirit as well as personal knowledge of the finer things in life, which feeds into the service the crew delivers in the air. Achieving strategic synergies through related diversification and world-class infrastructure SIA uses â€Å"related diversification† to achieve ost synergies and at the same time control quality and enable transfer of learning. Subsidiaries serve not only as the development ground for management skills and a corporate rather than a divisional outlook through job rotation but also as sources of learning. In addition, related operations (such as caterin g, aircraft maintenance, airport management) have healthier profit margins than 38 the airline business itself because competitive intensity is lower and the industry structure is more favourable. SIA Engineering, for example, ensures that SIA does not pay expensive aircraft maintenance fees to other airlines; rather, it sells such services to other airlines at healthy margins. SIA’s fleet, the youngest in the world, ensures low maintenance costs, low fuel expenses and high flight quality. SIA’s Inflight Catering Centre produces SIA’s own inflight cuisine, ensuring high quality, reliability and responsiveness to customer feedback, but also caters for other airlines at a healthy margin. SIA’s SATS Group subsidiary manages Changi Airport, which is regularly voted the best airport in the world. This airport management and infrastructure entices passengers who are travelling on to Australia, New Zealand or other countries in the region to pass through Changi and to choose SIA as their carrier. SIA’s subsidiaries operate under the same management philosophy and culture that emphasises cost-effective service excellence. Even though they are part of the group, they are quoted separately on the Singapore Stock Exchange and are subject to market discipline with clear profit and loss expectations. In SIA the conventional wisdom of outsourcing (outsource â€Å"peripheral† activities and focus on what you do best) does not apply. External suppliers would not be able to offer the value that SIA’s own subsidiaries can offer it. This kind of related diversification within SIA leads to strategic synergy in terms of reliability of key inputs, high quality, transfer of learning and cost effectiveness. Loizos Heracleous (bizhlt@nus. edu. sg) is associate professor of strategic management at the National University of Singapore. Jochen Wirtz (bizwirtz@nus. edu. s g) is associate professor of marketing, director of the APEX-MBA (Asia-Pacific Executive MBA) Program, codirector of the UCLA-NUS EMBA Program, and a member of the management committee of the NUS Business School, National University of Singapore. Robert Johnston (bob. johnston@war wick. ac. uk) is professor of operations management at Warwick Business School. Bringing it all together: building a self-reinforcing activity system How, specifically, do these elements lead to costeffective service excellence? The five pillars of SIA’s cost-effective service excellence are made real through a self-reinforcing activity system of virtuous circles (see Figure 2). The cultural values of cost-effective service excellence are more than just abstract ideas. They are ingrained into the minds of both employees and organisational processes. This may help to explain why SIA’s competitive advantage has been sustained for so long. While it is easy to copy single elements, it is much harder to reproduce an entire, self-reinforcing system. I Resources: Porter M. , Competitive Advantage, Free Press, New York, 1985 Shostack G. L. , Designing services that deliver, Harvard Business Review, vol 62, no 1, JanuaryFebruary 1984 Cost-effective service excellence: lessons from Singapore Airlines Business Strategy Review Spring 2004 G Volume 15 Issue 1 How to cite Cost-Effective Service Excellence: Lessons from Singapore Airlines, Papers

Invisible Man And Glaring Blindness Essays - Invisible Man

Invisible Man And Glaring Blindness Blindness is a very interesting and important theme to Ellison's Invisible Man. Oftentimes throughout the novel the Narrator is blinded and is unable to see the events, which are happening to him. The Narrator is a black man who thinks of himself as invisible to the rest of the world. Many times the Narrator is given hints and clues on how to better himself, but his own blindness prevents him from being a visible member of society. His own blindness prevents him from being nothing more than a silhouette of a person to not only himself, but the rest of the world as well. The Narrator is first blinded when he is supposed to participate in the "battle royal." This battle is a contest where many Negro boys were blindfolded in a ring and were supposed to fight for the white men who were watching. The Narrator is blindfolded and is supposed to fight, "But now I felt a sudden fit of blind terror. I was unused to darkness. It was as though I had suddenly found myself in a dark room filled with poisonous cottonmouths" (21). The Narrator is blinded and he is very scared of what is going to happen to him. Many times in situation, the Narrator is given hints on how to survive and better himself, and this is no different. When he is fighting, he notices that he is able to see the other fighters through his blindfold, "I finally discovered that I could see the black, sweat-washed forms weaving in the smoky-blue atmosphere like drunken dancers weaving to the rapid drumlike thuds of blows" (23). He uses this to his advantage for a while, but ends up having to go one on one against the biggest boy. Instead of taking full advantage of the situation and leaving the ring like the others, he gets beaten up badly by the winner of the "battle royal." The Narrator then goes to further his education by going off to college. When he goes to college, he runs into the statue of the founder of the college. The bronze statue is of the founder taking off a veil of a young Negro boy. The Narrator does not see the statue in the same way, "and I am standing puzzled, unable to decide whether the veil is really being lifted, or lowered more firmly in place; whether I am witnessing a revelation or a more efficient blinding" (36). Event though the Narrator is in college and he is trying to become a more educated man who can possibly do something in the world, he is unable to see that the college might actually be helping the young Negroes. Instead he thinks that they are still continuing to push him down. After he gets expelled from college, he runs into an old vet on a bus ride up to New York. The old vet can see that the Narrator is blinded and is not looking clearly at the world, so he tells him, "Come out of the fog, young man. And remember you don't have to be a complete fool in order to succeed" (153). This advice is very similar to the advice in which is grandfather gave to him. They are both telling him to step out into the world and begin looking at it clearly. They are also telling him to get along with the world; you do not have to necessarily like what you are doing, but go with the flow if you want to survive. The Narrator finally gets a job working for the Liberty Paint Company. In Chapter Eleven, we see much irony as a reader. The Paint Company is known for making the whitest and best paint of anyone. It is interesting how the Narrator can notice a gray tint to the paint, which is supposed to be the purest of all. So pure that it is going to be used on government buildings. This is a good example of how the white men look at the world as being very pure and white, but instead it is becoming filled with more and more Negroes, which make they white tinted with gray. While working in the basement, the Narrator has an accident. He gets into a fight with his boss and forgets to watch the gauged like he is supposed to be doing. The explosion covers him and blinds him with white paint, "into a wet blast of black emptiness that was

The Prophet Muhammad Achievements

The Prophet Muhammad Achievements Introduction Throughout the history of mankind the messengers of God’s divine message have been reduced to victims of violence and ridicule; from Adam to Muhammad this trend has been repeated. Many achievements in this world can be attributed to the Prophet Muhammad (SAW)(Cheema 1).Advertising We will write a custom essay sample on The Prophet Muhammad Achievements specifically for you for only $16.05 $11/page Learn More Generally speaking, Prophet Muhammad was a great benefactor of mankind and this discussion will seek to understand the person that he was, especially in light with this age where narrow-mindedness and prejudice has caused the teaching of the great Prophet to be misunderstood. Therefore, it’s important to independently look at the character and the person that the prophet was and hence this article. Discussion Prophet Muhammad was the last prophet of God according to The Quran, the Muslims holy book. Prophet Muhammad was born th e year 560 AD in the city of Mecca Saudi Arabia. Muhammad was raised by his uncle Abu Taib after he became an orphan at an early age. No documentation exist indicating whether he received a formal education in regards to reading and writing, however as illustrated by The Quran the experience between the Prophet and Angel Gabriel demonstrates that he didn’t receive any formal education(Kathir 190). In the region that Prophet Muhammad originated from, immorality, cruelty, polytheism, idol worshiping and illiteracy existed at a very high rate. Slavery on its part had become so rampant on that part of the world. Prophet Muhammad was a soft spoken young man who kept aloof from those who participated in paganism and the rituals associated with the region at that time.He began to preach about the existence of only on God –Allah and at the age of 40 after he received his first revelation (Kathir 191). His preaching of the existence of only one God attracted opposition from the pagans of Mecca (Quraysh).They offered him gifts, power, honor and material things in the hope that he would abandon his preaching and instead preach about the idols. The prophet refused this offer stating that he would never renounce his mission even if the sun will be put on his right hand and the moon on his left hand. Having taken this stance he and his followers were banished from Mecca after being tortured and some of them being brutally killed by the Quraysh. He immigrated to Medina where he established himself after being warmly welcomed (Azzam 14).Advertising Looking for essay on religion theology? Let's see if we can help you! Get your first paper with 15% OFF Learn More The pagans of Mecca were determined to root out the new religion forcing Muhammad to defend himself in several wars. He was successful in his defense, with the help of a small force, 10,000 followers; he was able to defeat a huge, well equipped and well trained force (Rizvi 13). N ear the end of his life he returned to Mecca, his hometown where he took over it and declared a general amnesty for everyone including those who had committed serious crimes. He brought law and order within a short period of ten years to people who were well known for lawlessness, immorality and ignorance. From there, Islam spread to the greater part of Arabia and now to all corners of the world. No man with Muhammad’s accomplishments as yet again been produced to the world. The Prophet had uncountable accomplishments in his life live alone the world, including but not limited to being a prophet, judge, reformer, political leader and a moralist. Besides these accomplishments he was a person of exemplary character who practiced what he preached as demonstrated in the Hadiths. He had the best morals characterized by truthfulness, forgiveness humbleness and many others. The prophet Muhammad had a great love for the almighty God. For majority of his life since he was a child, he dedicated his life to trying to establish a close relationship with God by praying, fasting and spending a lot of time supplicating to him. The Prophet frequented a cave in Hira where he often went to fast and pray. It was during such a situation when he received his first revelation from God (Cheema 2). During hardships and suffering the prophet showed a lot of patience and nothing took hold of him as he was never discouraged by adverse conditions or personal desires. Besides the death of his father and later his grand father, the prophet had been faced by the death of several of his wives including Khadija and seven of his children. Nonetheless the Prophet remained very patient and dignified in his manners, a character not observed in the people around him, this character was demonstrated in one of the occasion that he admonished a woman who was occupied in loud mourning of the death of her child to which the Prophet told her to be patient and accept gods will, not knowing that sh e was talking to a Prophet of God, the woman told him that he(the Prophet) couldn’t understand the pain that comes with losing a child as he had never lost any to which the Prophet told her that he had lost seven children(Cheema 5).Advertising We will write a custom essay sample on The Prophet Muhammad Achievements specifically for you for only $16.05 $11/page Learn More Muslims have been enjoined by the Prophet to treat the poor kindly as narrated by Abu Said Al-Khudri, the Prophet encouraged Muslims to help other Muslims by giving them clothes, foods and drinks and in return they will be rewarded in paradise by being given cloths by green garments of paradise, fruits of paradise and pure wine (Cheema 11) Acquisition of wealth is not discouraged by the Prophet or prohibited but instead he insists that they should be acquired lawfully and a part of it given to the poor. Throughout his life the Prophet encouraged hard work, independence and nobleness of the people. He encouraged charity; the Prophet was relatively rich, however in his house he never for more than a day remained without distributing his wealth to charity, the Prophet mostly used his wealth to please God (Cheema 12). Conclusion Millions of people all over the world still love and adore Prophet Muhammad(saw), he has changed the lives of many including women by bringing respect and dignity to them. Islam’s foundation is based on His believes and teachings and it is for this reason that the barriers of tribalism, racism, power and wealth have been able to be broken. The destiny of humanity is still largely influenced by his revolution and the document which bears God’s message sent through him, Quran, continue to bring wisdom, guidance, and influence to all men all over the world. Philosophers, historians, students of religion, leaders, Muslims and non-Muslims alike continue to acknowledge and admire the Prophet thousands of years after his death (Akhta r 10). Akhtar S.H. Prophet Muhammad.Austin Texas.2009, Web.6 Oct.2011. Azzam K.A.Life of The Prophet Muhammad.New York.June 2003. Web.6 Oct 2011.Advertising Looking for essay on religion theology? Let's see if we can help you! Get your first paper with 15% OFF Learn More Cheema M.A.The Holy Prophet Muhammad.New York:Hart publishiung,Sep 2001.Web.6 Oct 2011. Kadhir I.A.Stories of The Prophets,Al Azhar(Trans).Riyadh:Darusalam, 2005.Web.6 Oct.2011. Rizvi S.S.The Life of Muhammad the Prophet.TZ:Oxford publishing,June 2009.Web.6 Oct 2011.

Sex and the City TV Show Quotations

Sex and the City TV Show Quotations A perfect play on words, Sex and the City quotes are full of witticisms and unabashed humor.  Here is a refreshing collection of Sex and the City quotes for good coffee-time reading.   Great Quotes From Sex and the City Charlotte: I just know no matter how good I feel about myself, if I see Christy Turlington, I just wanna give up.Miranda: Well I just want to tie her down and force feed her lard, but thats the difference between you and me.Carrie: [to Big] Were so over we need a new word for over.Miranda: Im sorry, if a man is over thirty and single, theres something wrong with him. Its Darwinian. Theyre being weeded out or propagating the species.Detective: You Irish?Miranda: No, why?Detective: Coz you have beautiful red hair.Miranda: Well I guess anybody can be Irish with the right colorist.Carrie: There are 1.3 million single men in New York, 1.8 million single women, and of these more than 3 million people, about 12 think theyre having enough sex.Carrie: I like my money where I can see it - hanging in my closet.Miranda: Whatever happened to aging gracefully?Carrie: It got old.Carrie: When it comes to relationships, maybe we’re all in glass houses, and shouldn’t throw stones. Becaus e you can never really know. Some people are settling down, some are settling and some people refuse to settle for anything less than butterflies. Samanthas terrified to get an AIDS test...Samantha: What if I have it?Carrie: You dont have it.Samantha: Sometimes it takes me a really long time to get over a cold.Carrie: Thats not AIDS, thats central air conditioning.Samantha: Im a try-sexual. Ill try anything once.Miranda: Theyre starting to die on us.Charlotte: Oh my god.Samantha: Well at least you werent stood up.Miranda: 35 and theyre dying. We should just give up now.Carrie: Well, on the bright side, this could explain why they dont call back.Samantha: Hmm.Charlotte: How did he... ?Miranda: Heart attack.Samantha: Oh.Miranda: At the gym.Carrie: See, this is why I dont work out.Miranda: My marriage is going through a rough spot. I dont have time to wax!Samantha: [Upon seeing a firefighter stripper] Hello, 911. Im on fire!Carrie: Maybe some women arent meant to be tamed. Maybe they just need to run free until they find someone just as wild to run with.Mr. Big: Nice dress.Carrie: Meaning?Mr. Big: Nice dress.Carrie: [after hearing Big is moving to Napa, California] If your tired of New York you take a napa, you dont move to Napa! Charlotte: [On seeing the tacky floral arrangement at Mirandas mothers funeral] They were supposed to say Im sorry, I love you not Youre dead, lets disco!.Samantha: [to the girls] I think I have monogamy. I caught it from you.Carrie: Yes, its airborne.Charlotte: I was a teen model when the Ralph Lauren store opened in New Haven.Miranda: Okay, it was amazing that I could keep my lunch down just now.Miranda: Wow! A guy who doesnt want to get married! Film at eleven!Charlotte: So, which church does his mother go to?Carrie: Park Avenue Presbyterian.Charlotte: Good church! Its one of the best on the east side!Carrie: What, are you rating churches? Is there a Zagat guide for that?Miranda: Four stars. Great bread; disappointing wine selection. Carrie:  Now Ive laid down a gauntlet. He either has to say I love you back or I guess Im going to have to break up with him.Charlotte:  Well, how long are you going to give him?Carrie:  Well, I didnt put an expiration date on the sentiment, but I figure its got the shelf life of a dairy product. Its going to start to curdle in about a week.Duncan:  Im just one of those weird male aberrations who  prefers  to be married. I like stability, I like routine. I like knowing  theres  people waiting for me at home. I guess that makes me sound pretty dull.Miranda:  Are you kidding? Youre the heterosexual holy grail.Carrie:  So what type of movies do you compose for?Patrick:  Really bad ones. You know, the I Screamed When I Knew What You Did Last Summer on Elm Street type.Samantha:  You know, women dressing like men is very popular right now.Carrie:  And here I thought it was Pokemon.Steve:  Oh come on, I want a baby. It would be fun.Miranda:  Its not like owning a foosball table, Steve.Aidan:  Dont take this the wrong way but this place could use a little work.Carrie:  I know, but I cant afford it.Aidan:  Youve got eight thousand bucks worth of shoes over there.Carrie:  I needed those! Miranda:  (looking at a bride magazine)  Ooh! Cute purse!Charlotte:  No purses! Theres no time for purses! This is gown-specific!Miranda:  Whats your theme again? A Nazi wedding?Carrie:  Id like to think that people have more than one soulmate.Samantha:  I agree! Ive had hundreds.Carrie:  Yeah! And you know what, if you miss one, along comes another one. Like cabs.Charlotte:  I promise I wont become one of those mothers who can only talk about diaper genies.Carrie:  Good.Samantha:  What the hell is a diaper genie?Carrie:  I dont know... someone you hire to change a kids diaper?Samantha:  These fast food apple pies are surprisingly delicious!Carrie:  I know! Why would anybody go to the trouble of making one when you can buy one that is so perfect and individually sized?A performance artist is starving herself and refusing to speak while on public display.Aleksandr:  You dont think its significant?Carrie:  Oh please! There are depressed women all over New York doing the exact same thing as her and not calling it art. I mean, if you put a phone up on that platform, its just a typical Friday night waiting for some guy to call. Samantha:  (on not getting hired because shes a woman)  What does he think Im gonna do? Get my period and ruin his empire?!FBI Agent, to Samantha:  Maam, can you undo your cuffs so we can use ours?Miranda:  He has to get baptized and wear a dress.Carrie:  Babys first drag show!Carrie:  Ooh! I forgot about the washer and dryer! Ive been dreaming about that my whole New York life!Samantha:  Whos the farmer with the dells?Carrie:  Young MacDonald?Samantha:  Oooh! E-I-E-I-O!Guy:  This floors  non smoking!Carrie:  I have an addiction, sir!Carrie:  It was a typical downtown male mix. Ten percent Wall Street, ten percent real estate, and ten percent Samantha had already slept with.Charlotte:  I proposed myself!Carrie:  What?Charlotte:  Yes. I suggested he have a tomato salad, then I suggested we get married.Carrie:  Wait. What exactly did he say?Charlotte:  Alrighty!Carrie:  Alrighty?  He said  alrighty? Now Im thinking the upsetting thing isnt that you proposed, its that you proposed to a guy that says alrighty.Charlotte:  Oh, Carrie, stop!Carrie:  Alrighty. Charlotte:  ...you shouldnt be talking like that at all, Samantha, its rude and politically incorrect.Carrie:  Sweetie, a reminder: Samantha is rude and politically incorrect.Miranda:  Shes an equal opportunity offender.Miranda:  You double-booked?Carrie:  How do you conceive pulling this one off?Charlotte:  Early dinner with bachelor number one, late supper with bachelor number two.Samantha:  My god, youre turning into a man!Carrie voiceover:  Apparently Charlotte had done more than just break a pattern. She had actually changed genders.Charlotte:  I just dont know how Im going to eat two dinners in a row.Carrie voiceover:  And just like that, she was a woman again.Big:  I never really thought about it.Carrie:  Oh come on. Everybody wonders what happens after you die.Big:  Im too busy wondering whos dinging my car in the garage.Carrie:  If you keep talking like that Im going to have to charge you by the minute.Anthony on his cell:  Charlottes wedding dr ess stylist Sorry, thought it was my Mother. FIFTEEN phone calls to make sure I get her the cheapest possible sheets from Bed, Bath and Friggin Beyond! Carrie:  And then I realized something, twenty-something girls are just fabulous, until you see one with the man who broke your heart.Charlotte:  Trey, you have a boner... I cant discuss my notes if you have a boner.

Based on Book Lament for a Son by Nicholas Wolterstorff Published Coursework

Based on Book Lament for a Son by Nicholas Wolterstorff Published January 1st 1987 by William B. Eerdmans Publishing Company - Coursework Example Denial is the first stage of death, and this stage is the most crucial for an individual who has suffered a loss. Shock and denial characterize denial stage with constant moaning on why certain things happen in life (Bartel, 2012). Wolterstorff does not easily accept the death of his son and throughout his speech speaks as though Eric is still alive (Wolterstorff, 1987). Anger is the second stage of death and has crucial consequences, though critical for healing. Individuals in this stage have mixed reactions characterized by endless and painful emotions characterizing every moment (Bartel, 2012). While anger can be detrimental to an individuals sense of living, it opens up an individual to the various possibilities that effect healing. Wolterstorff constantly reflects on the life and times of his son Eric with his speech characterized by painful rhetoric (Wolterstorff, 1987). Wolterstorff breaks the norm by publicly crying for the loss of the son in classic expression of anger (Wolterstorff, 1987). Bargaining is the third stage characterized by individuals trying to find other means through which they can cover the loss (Bartel, 2012). Essentially, individuals think of various things that could have been done in a different fashion to prevent death. When told about the sons death, Wolterstorff wishes they had not taken their son for granted and supported him in his endeavours (Wolterstorff, 1987). Depression and acceptance are the fourth and fifth stages respectively (Bartel, 2012). Depression is a deep sense of grief that an individual experiences during the loss. Acceptance is the last stage of death and the individual accepts the reality of the loss. Wolterstorff accepts the loss by noting that he would one day speak to the son on the resurrection occasion (Wolterstorff, 1987). Wolterstorff (1987) finds immense joy after the loss of the son, and this is based on his Christian faith. In a complete turnaround, Wolterstorff remembers that

MODC Assignment Example | Topics and Well Written Essays - 1500 words

MODC - Assignment Example This assessment provides people as well as organizations to increase their capacities and abilities of making robust decisions. Scenario planning is based on a qualitative approach, which is in contrast with quantitative forecasting tools, which typically consider the predicted futures. Scenario planning is traditionally considered as useful for the identification of threats and opportunities in the future and even though organizations may not have an ability to discern the accurate nature of a specific threat, they will have a better position in the navigation of eventual outcomes if they consider an uncertainty from more than one view. This is better than taking the word from one pundit, or the extrapolation of a specific trend line as being the most probable future in the process of discounting other perspectives. Scenario planning does not entail forecasting the future; instead, it tries to make a description of what may be possible. The outcome of a scenario analysis is a set of distinct futures, which are all plausible. The main challenge that arises involved dealing with each of the possible scenarios but there are benefits of scenario planning. These benefits include manager being obligated to leave their standard view of the world thereby exposing blind spots, which might then be unnoticed in the more generally permissible forecasts. Additionally, decision makers have an enhanced ability to acknowledge a scenario in its early stages in case it actually unfolds. Another benefit is that managers will get a better understanding of the source of disagreements that typically take place as they envision various scenarios without their realization. Strategic drift takes place when an organization regardless of its level of success reacts too slowly to changes occurring in the external environment and maintains the strategies that initially worked well. This is

An Overview Of Ambulatory Surgery Centers Nursing Essay

An Overview Of Ambulatory Surgery Centers Nursing Essay An ambulatory surgery center is indication to the surgery that conducted without the need for overnight hospital stay. This term also recognized as outpatient surgery or same day surgery. This surgery in general not type of complicated surgery, it is simpler than the one which requiring hospitalization. This kind of ambulatory surgery is widely used in present time, where the cost of such surgery is low, simple and required less resources where for the inpatient it is essential to keep the patient in the hospital; that mean reserve bed for that patient in the hospital [1]. Another definition can be used here, that ambulatory surgery is the performance of planned surgical procedure with the patient being discharged on the same day [2]. The ambulatory surgery first found in 1909 by James Nicoll, a scottish surgeon, it was called by day case surgery. In 1912 Ralph Walter in the USA adopted this surgery type in the USA. It was unpopular until the 1960s and 1970s when the traditional surgeries became a bottleneck for most of the USAs Hospitals, where keeping the patient on holding list and admitted them in the hospital became more expensive, in addition the availability of beds decreased. Walter Reed introduced the ambulatory surgery to USAs hospital, since then patient manages improved significantly and rapidly with ensuring the patients fitness after discharge [2]. Ambulatory surgery form about 90% of all surgery performed nowadays in Canada and USA [6]. The day surgery can achieve high level of quality, cost effective and safe which lead to high level of patient satisfaction [6]. University of California at Los Angeles developed a hospital based on ambulatory surgery unit in 1962, then other units in the USA were op ened in 1966 At Gorge Washington university, until big number of ambulatory surgery is opened now in the USA and Canada [7]. Several associations created to developed a strategies and plans to adopt and improve the ambulatory surgery, one of these association is the Federated Ambulatory Surgery Association (FASA), this association founded in the USA since 1974, another 12 national association formed and become member of the International Association for Ambulatory Surgery (IAAS) [8] The advantages from ambulatory surgery system are varied in type, some of these advantages related to patient and their family and some related to the hospitals and the healthcare system as whole. Those advantages for the patient that they will receive more attention from the healthcare team, because the ambulatory surgery designed to serve that patient [9]. The ambulatory patient will return home after receiving the treatment, so it is better to well manage the day surgery units and provide the patient with treatment which allowed them to continue recovering at their family home environment. Small mistakes that could happen for inpatient will not occur to the ambulatory surgery patient, like missing drug or shot or give different medicine for patient, because in the ambulatory surgery patient is always having everything in plan and no mistakes there [10]. Day surgery is better for children than inpatient surgery where the children will not be separated from their family for long time. The children will be less stressful and feel more comfortable because they can join back their family after that surgery finish [11]. In the European Charter of Childrens Rights states that children should be admitted to hospital only if the care they require cannot be equally well provided at home or on a day basis [12]. Other main important advantage is that scheduling for ambulatory surgery is much easier and less complicated for registration. Furthermore the day surgery will not be cancelled because an emergency admission likes what happen to inpatient surgery. The recovery period for ambulatory surgery patient is faster than inpatient, this allowing to patient to return to the normal life sooner [13]. For the hospital the benefit is more in way of management way where the efficient for providing surgery and the flow is less risky where everything is scheduled and prepared without facing cancelation, this offer more utilization for the facility and resources and give the patient more booking choice [14]. All healthcare organizations are having problem with budgets and limit funds and the patient demand also increased at the same time, the new treatment way for making same day surgery operation is cutting down the cost and reduce the demand for saving beds and resources for inpatient who waiting their surgery to place; while the ambulatory surgery patient receiving high quality and effective treatment those inpatient having shortage sometimes because limitation and long scheduling [8]. (b) Discuss their evolution in the United State. The first found of ambulatory surgery was between 1864 and 1921 by James Nicoll while his working in Sick Childrens Hospital and Dispensary in Glasgow, Scotland. Most of his operation was on special condition like phimosis, mastoid disease, cleft palate and spina bifida that all were done in daily basis, where the children received treatment within the same day. James Nicoll reported that 8988 paediatric cases were success in 1909 [2]. Since that time to 1948 nothing changed and the ambulatory surgery did not change in the way to adopting it, in 1984 British Medical Journal reported that surgeon allows a patient to leave hospital within 14 days of an intestinal operation [15]. The idea was adopt by different surgery around the world but none designed a unit for ambulatory surgery, until 1962 when a hospital build a unit at the University of California at Los Angeles, USA based on Nicolls concept [16]. Another unit opened within USA at George Washington University in 1966, after that in 1968 another unit designed in Providence, Rhode Island [17]. Reed and Ford both opened their Surgicenter in Phoenix, Arizona in 1969; it was the first similar idea to what Nicolls units was [7]. In period between 1970s and 1980s a large number of day units opened in Canada, the USA, the UK and Australia and started reporting in medical journals the benefits of having day surgery and the procedures and the way of adopting them. The key elements of those publications were the quality, cost effectiveness and safety of these ambulatory surgeries, and they published in different places like Orkand Corporation in the USA, the Royal College of Surgeons of England and the Audit Commission in the UK and the Royal Australasian College of Surgeons of Australia [18-22]. Different association started to form in order to organize the work of ambulatory surgery units and deliver the new technique and methods to other units and maximize the benefit of having ambulatory unit attached to the hospital and separate surgery unit. Their Main goal is to promote quality standard expansion, education and research in the field of ambulatory surgery centers. The first foundation was the Society for the Advancement of Freestanding Ambulatory Surgery Centers (FASC) which now known as Federated Ambulatory Surgery Association (FASA), that association founded in the USA in 1974. Another 12 American association decided to form in 1995, and all become members of the International Association of Ambulatory Surgery Centers (IAAS) [8]. (c). How do ambulatory surgery centers influence healthcare delivery? In healthcare delivery system it is important to provide the patient with the appropriate treatment according to his/her case with high quality and effectively. The inpatient facing some difficulties in booking a date and time for his/her surgery and sometime they need to stay in the hospital for recovery, this amount of load on the hospital may lead to some mistake in healthcare delivery process where mostly happened in medication is. This scenario cost the hospital a lot of resources and dollars in order to fixing them, this misleading in manage the inpatient, most likely, not found in ambulatory surgery patient. The amount of accuracy the treatment deliver is high, moreover the quality and efficiency also acceptable. According to the nurse who their ages averages between 41 year in the UK and 45 in the USA, the ambulatory surgery unit is more attractive to them, where they need more time to spent with their family and the needs for weekend and overnight will decreasing. With fixed schedules for surgery in ambulatory surgery unit it gives the opportunity for nursing to work overtime with more efficiency and effectiveness. The efficiency of nurses in surgery is important where it cannot reach the highest value in the normal inpatient surgery which may be taken over night or weekend. [8]. According to the cost of inpatient surgery compared to the ambulatory surgery it can be significantly different, usually for inpatient surgery reserving bed for patient is important without knowing the period of time that patient need for recovery and weekend and night staff is necessary, these two facts added cost to the hospital where if it is ambulatory surgery the need for hospitalization time will be reduced and night/weekend staff is not required. In the ambulatory surgery units the time and staff are used more intensively and effectively. The average unit cost savings of between 10% and 70% is documented in case of having ambulatory surgery rather than inpatient surgery [8, 18]. The improvement of patient throughput is one of the advantages of having day surgery unit [14], another benefit is to provide an enhanced patient service in a cost effective manner [8]. For Children most cases are performed in ambulatory surgery unit, it is rule, unless it is necessary to consider them as inpatient. This will reduce the stress on the patient and their parents also elder people will recover fast in their home after having one day treatment in the hospital. The way of deliver the treatment in that way will improve the patient satisfaction and improve the efficiency of the healthcare [12]. If we consider the study of patient turnaround time and length of stay, these two measurements are good indicator of how effective is the healthcare treatment was, less length of stay is the case where we have ambulatory surgery unit working and the aim is to reduce the time that spend between starting the triage until the patient discharge. The quality of treatment is also a case where we need to consider less variability of process and high patient satisfaction, less autonomy is the key point in the ambulatory surgery units where everything is schedule and designed in way to have best treatment without mistakes. The load inside the hospital to reserve beds and prepare the beds, is major problem in present time where the demand is increased, the ambulatory surgery unit has fixed amount of resources and can server special cases (minor surgery) more efficient and effective. Inpatient surgery may facing a case where their scheduled surgery may canceled because emergency case come, the other cases can also be seen where the operation is canceled because lack of resources. Either case cannot be found in the ambulatory surgery units. All these leads to better quality, resources effective, cost effective, more satisfaction, time utilization and decrease the demands. (d). Describe the factors that impact the establishment of an ambulatory surgery center. Two main factors should be considered in order to establish a successful ambulatory surgery unit: It must provide operative service of high standards of quality and safety at least equal to those of inpatient care. It must be both patient and cost efficient such that it provide high levels of patient satisfaction and is financially sustainable. [8] The ambulatory surgery centers usually formed from different facilities in the hospital, each facility has it unique characteristic and because of this uniqueness the ambulatory surgery units has to fulfilled these need. In general there are four categories of facility: Hospital integrated facility: in this type of facility the patients of ambulatory surgery are treated in partial or total through the inpatient units. Self-contained unit on hospital site: in such units the ambulatory surgery is performed in separate units, units build only for one day surgery and they are total separate from inpatient units. Freestanding self-contained units: those units look like the units which existed in the hospital. Physicians office-based unit: this is a limited resource units it can operate small surgery. Several criterions can be used in designing the ambulatory surgery centers; one of these criterions is the surgical, there is wide range of procedures followed the surgery and attached to the operation. The resources needed and space for this kind of surgery is important factor effect establishing ambulatory surgery centers [8]. Other criterion is social, it is important criteria because the patient discharge to the environment, the social should be prepared for receiving patient and provides him/her with the suitable resources for recovering, and most of the cases the nurses asked the ambulatory surgery patient to keep the center updated to his/her status [8]. The patient age is another criterion affected the establishment of ambulatory surgery center, two ages range can benefits from ambulatory surgery centers the children and extreme ages [23]. Type of patient is also another factor, which patient is appropriate to considered as ambulatory surgery patient, if the patients need more attention they should be admitted as inpatient. (e). What are the challenges that hospitals face while implementing an ambulatory surgery center? Please (very briefly) describe them. As the demand on the ambulatory surgery increasing it is become necessary to discuss the challenges that facing the hospitals while implementing an ambulatory surgery center. It is important to identify these challenges and trying to control them to keep the quality and performance level high in the ambulatory surgery centers. Patient satisfaction is one of these difficulties that challenging the hospital to implementing the ambulatory surgery, it is hard to measure this amount of satisfaction and there is no certain baseline for this measure, but in general the patient is satisfied as long as that process goes as his/her expectation, which vary from patient to another according to their background and educations [24]. The productivity in the ambulatory surgery units can be measured using five types indicators [26]: Labor: because the nature of work in health care is based on labor, then the outcomes commonly represent service, with labor as input to the system the outcome could be clinic visits. Supplies: the output from this could be ambulatory surgery procedures. Equipment: Diagnostic tests are one of the possible outcomes. Facilities: that leads to home health and visits. Capital: Physical therapy treatments. One of the challenging is the ensuring employee motivation, with the amount of work they have in ambulatory surgery units the employee performance can be reduced by time, then the quality will be reduced because the employee is the key element here. In order to keep the employee as good as they could be, then one suggestion can be applying a Japanese management techniques happy employee is a productive employee. This idea has been discussed by Tabatabai in 1983 [27]. Another important terms is the motivation, the managers should provide the ambulatory surgery centers with a staff which motivate the employee during their works in that health care centers [26]. Improving the productivity of employee will not be separate from keeping the same level of quality or improving it, that is one of the challenges that facing the ambulatory surgery centers now days. The quality in the ambulatory surgery units should be taken from customers perspective, here the customers are both patient and physician; for example the waiting time from customers point of view is important and that duration should be very low. Scheduling is one of the problems in ambulatory surgery centers. All of the participants in health care (Patient, physician, and employee) should be prepared at the same time and processing the health care for same period of time, that is hard part to ensure the that load is distributed along the day, for some cases the maximum load at the morning and noon, but at midnight the load is less. Some engineering and system engineering tools and techniques are useful to solve this problem [26]. The number of outpatient and the patient in ambulatory is growing rapidly; the managers should manage the growing without direct them to another hospital or clinic is important strategy need very good management skills. That is one of difficulties that facing the ambulatory surgery centers. The challenging can be summarized as follow: Scheduling which can be happened because the numbers of patient is growing so fast and the need for good scheduling. Motivation: the employee performance is reducing while the number of patient is increasing and in the nearly future the needs for new strategy to motivate the employee. Patient satisfaction: with the number of patient increasing the number of different type of surgery in ambulatory surgery will increase. The need to standardized the procedure is growing. (f).Briefly illustrate the role of Industrial and Systems Engineering or Operations Management tools such as total quality management, process mapping, scheduling, etc., in establishing an effective and efficient ambulatory surgery center using at least two case studies or applications based on the literature. In the ambulatory surgery center the quality is essential rule to keep the performance and outcomes at acceptable level, also customer satisfaction is important in way to provide him/her with the wide range of treatment they required. At this step a continuous improvement and evaluation tools are the key element for ambulatory surgery centers to survive. A study suggested having a clinical indicators and acceptable thresholds that are relevant to daily practice, that will lead to easy measured and analyze the process parameters [25]. Modeling and simulation tool is good in way to provide the managers and the leader of ambulatory surgery units with virtual units where they can check the effect of increasing the demand on this type of surgery, where the most of hospital are looking to move their minors surgery to be done in separate units and leave the operation theater for the cases which need high attention and care. Enterprise-management tools, other useful tools to manage the ambulatory surgery units the idea is that units need to be managed as subsystem of the biggest system (Hospital). The interaction between hospital and ambulatory surgery units can provide these units and hospital with large amount of information of different cases and symptom that comes daily to the ambulatory surgery units and emergency department. In general industrial and system engineering tools can help the ambulatory surgery centers in different way, decrease the cost by decreasing the length of stay for patient: because most of the cases in the day surgery unit is normal and repeatable surgery (most of them are easy not complicated surgery) then the procedure can be standardized, this standardization will reduce the cost by removing the unnecessary process from the units. It is know that the nature of hospital is not same and there is high level of variation between different cases, this problem can be reduced in th e ambulatory surgery centers. Any engineering and system tools or techniques can be very useful in ambulatory surgery centers, in mean of the capabilities of providing the patient with excellent treatment within short period of time, both will result to patient satisfaction and improving the patient recovery time after leaving the ambulatory surgery centers, and also reduce the cost on ambulatory surgery center by reducing the number of employee and resources needed, because the good engineering tools mean less waste and more efficiently for both employee and resources. It can be summarized into following points: Decreased salaries expense by reducing the staffing requirements. Greater patient satisfaction through reduced waiting times. Increases employee satisfaction because workload is evenly distributed and activity levels do not create a hurry up and wait environment. Increases physician satisfaction because operations are more efficient and patients are more satisfied.

English Negotiation

V: Good afternoon! Valerie Mitchell at your service! E: How do you do? Melanie Brantt, pleased to meet you. V: As you know, the reason of our meeting concerns the lawsuit between Glow Industries and Sweetface Fashion, regarding the conflict of the brand names for the products promoted. E: Yes, I have been informed by my client, she has given me all the necessary details. V: Alright, should we proceed? E: Yes, please. V: My client decided to take legal action against Sweetface Fashion due to the unauthorized use of the name ‘Glow’ for its products. As a result, Glow Industries demands Sweetface Fashion to take immediate measures in order to stop selling the successful Jennifer Lopez perfume under the same brand name as the one used by them. E: First of all, let me get the things clear. Sweetface Fashion registered the brand of the famous perfumes as ‘Glow by JLo’, which means everything has been done under strict regulation. I have brought you the official documents which provide evidence for the legal framework. Have a careful look yourself. V: I perfectly understand what you are showing me and I see nothing wrong so far. However, it was Glow Industries that first came up with the idea of ‘Glow’ for its line of cosmetics. So, I believe it is easy for you to understand that we have intellectual property rights. As a result, we are fully authorized to claim damages given that you adopted our brand name without consulting us. E: You cannot claim damages for something that legally speaking did not cause you any specific injuries. And I remind you that a few moments ago I have shown you the registration paper that clearly states all the conditions and even you agreed that there is nothing you can object about. V: Yes, we can claim damages, given that the simultaneous use of this brand could represent a disadvantage for both companies. E: Absolutely not! Sweetface has built itself an image on the market which is different of Glow Industries’. They are completely different artificial entities. There is no point in what you are saying. V: This is exactly where I was trying to get. If you do not accept our conditions, taking into account that Sweetface Fashion has known a strong growing period and is still in the expansion phase, refusing to do so would virtually affect the trust of your clients in your promoted brand. Besides, a lawsuit takes a lot of time and it is very expensive as well. Are you willing to do that? E: It is true that the expansion of Sweetface would be somewhat delayed, but given its large dimensions compared to Glow Industries, it wouldn’t have the same impact on the profits. V: Well then, I see you are willing to face Glow Industries in court. I would like to let you know that if we win the case, we will not only keep the ‘Glow’ name for our products, but we will also ask for 20% of the annual profits made by Sweetface. E: Let me tell you something too. There is also a large possibility for Glow Industries to lose the case. If that happens, Sweetface Fashion would be interested in acquiring Glow Industries and enlarge the number of shares. V: That’s out of the question! Glow Industries is a company with a longtime tradition for over 30 years. Under no circumstances we’ll sell it to Sweetface Fashion! No way! E: I am more than convinced that what I am about to tell you will get your attention. Sweetface Fashion has recently acquired a company which has been selling its products under the name ‘Glow’ and was the first one to ever use it. So, if you refuse to sell, Sweetface Fashion will be even more interested in taking further legal action against you. You wouldn’t like that, would you? V: So, we either win a small part or lose it all. E: Now you seem to get my point. V: Alright. Given the context, how much would Sweetface Fashion offer us? E: Starting at $4 million. V: No way! We ask for at least $10 million as we have been a successful company. E: You must be joking. V: Not a bit actually. E: We could give you $5,5 million and nothing more! V: $7 million and nothing less! E: $6,5 million, I insist! V: $7 million. This is our last word. You may take it or leave it! E: Alright, you’ve got a deal. If you lose the case, Sweetface Fashion will acquire Glow Industries for $7 million. But if you win, you will only get a small share of the profits. V: We are taking that chance. E: Well then, see you in the court! It was a pleasure to negotiate with you. V: The pleasure was mine. E: Have a nice day! V: Goodbye!

Can Oral History Be Trusted - 1444 Words

â€Å"Can Oral History be Trusted† ? The 21st Century, a time we live in where nearly everything is documented. Whether it be written and put into archives or posted on Facebook. Things were much different in the early stage of man up until now. The cave people documented things by writing on walls, but can this be trusted? Even documents that have been written down cannot be trusted so can stories or myths have been written by people in their own diaries or in letters so loved ones be trusted? Essentially, when thinking about oral History stories such as Troy and how they were passed down the generations to come up with the story we now know. As it has been passed down for such a long time without being written down, or even if it has†¦show more content†¦Some historians do believe that it is a waste of time because it is so unreliable but as this is sometimes the only way to gather information on the period or on certain things, what does this say about oral History? Of course however, where oral History has it’s disadvantages it has it’s advantages. Oral History can bring about some good information about the time that is being studied. Civil Servants for example can be a great source of information. This is because if they have been in the civil service, for example forty years, then they have witnessed change of policies, problems, pressure groups and ministers who made a difference. They can give us good insight into the time and what change took and place and why it took place, whether this can be trusted is the question though and it has to be said that in this case, civil servant records are more reliable than anything else because they are always going to talk about the problems and how it was fixed rather than pinpointing one thing and making it out to be amazing or terrible. 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